A supervisor can remotely log out an agent from the supervisor’s contact list. This is possible only when the agent state is either Available or Auxiliary and not Busy. The supervisor’s Contact List window displays the list of supervised agents with their respective agent status in the first column of the Contact List window.
Prerequisites
Agent must be in Available or Auxiliary state and not in a call when you try to perform a remote log out. You cannot log out an agent when the agent state is Busy.
